Privacy Policy

Updated: June 19th, 2024

 

Studental Inc. (“Studental”, “we”, “us”, “our” and terms of similar meaning) takes your privacy rights very seriously. We are committed to transparently describing our privacy practices, including how we collect, use, protect and disclose (a) your personal information, personally identifiable information and/or your personal health information (collectively referred to together in this Privacy Policy as “Information”); and (b) data we obtain from your activity on or through the Service (as defined below)(“Data”) as part of providing the Studental website at studental.ca (including any subdomain or localized version) (the “Site”) and/or and our services for connecting potential patients seeking dental care services with potential dental care providers (collectively, the “Service”).

We encourage you to read and understand the Terms and Conditions that apply to your particular use of the Service (each being referred to here in as “Terms”) and this privacy policy (“Privacy Policy”) before using the Service. By accepting the Terms or Privacy Policy and/or accessing or using the Service, you expressly consent to our collection, use and disclosure of your Information and Data in accordance with this Privacy Policy. This Privacy Policy is incorporated into and subject to the Terms.

All capitalized terms or terms that were otherwise defined in the applicable set of Terms that are not otherwise defined here in obtain their meaning from the Terms.

1. What Information Do We Collect?
  • General. Our primary purpose in collecting Information and Data from you voluntarily is to provide you with a secure, efficient and customized experience when using the Services. We will only ask for and collect Information and Data that we consider necessary for achieving this purpose.
  • Information and Data.
    • You can browse the public facing sections of the Service without telling us who you are or revealing any Information. When applying for or registering for a User Account, as applicable, you must provide Information as requested or where indicated on the Service. At that time, you will no longer be anonymous to us. Where possible, we indicate which fields are required and which fields are optional. In addition, as you use the Service, you may be requested or required, from time to time to share through the Service (either with us or other Users) further Information. Information you may be requested or required to provide may include, without limitation: your name, address, phone number, e-mail address, password, photo, gender, Verifying Information, personal health information (see Section 1(d) below), student ID, date of birth, university or college that you attend, insurance policy number, business name, business logo, trademarks and/or business licenses.
    • You represent that you have the right and authority or have obtained all necessary consents and approvals to provide any Information, including any Information of another individual or entity, that is provided by you to Studental and/or another User through the Service or otherwise.
    • If you are able to and do sign up for a User Account using a Third-Party provider account, we may also get basic Information from your Third-Party provider account profile, which may include your name, gender, date of birth, address, e-mail address, phone number, profile photo and/or connections.
    • You always have the option to not provide Information by choosing not to use, access and/or become a User.
  • User Feedback. We may collect ratings and reviews, feedback, and other Information from other Users. Such ratings and reviews, feedback and other Information shall be made in accordance with the Terms.
  • Personal Health Information. We may ask for your personal health information and the use of the Services may produce or require the disclosure of your personal health information (including, without limitation, information about your dental health, dentist preferences, appointment schedules and insurance). If you provide us with any personal health information, it will be kept strictly confidential and collected, retained and disclosed in compliance with all applicable Canadian privacy laws. By submitting User Content that includes your personal health information, you explicitly consent to our collection, retention and disclosure of that Information. For greater certainty, Studental is not the custodian of personal health information collected on or through the Services; rather it facilitates the connection between Users and Clinics and Dental Providers, who independently deliver services.
  • Information and Data Collected Automatically.
    • When you use the Service, we automatically receive and record Data from your device, including, but not limited to your GPS location, IP address, operating Data, device Data, other application IDs, cookies, the page you requested, the timing, frequency and pattern of your use of the Service. This usage data may be processed for the purposes of analyzing the use of the Service. Unless otherwise stated in this Privacy Policy, Studental only uses this Data in aggregate form.
    • “Cookies” and similar technologies are small files placed on your computer and devices that assist us in providing our Service. We and our third-party service providers use cookies and similar technologies to provide and personalize the Service, analyze use, target advertisements and prevent fraud. You can disable cookies in your browser settings, however, if you do so, some parts of the Service may not function properly.
    • The Service uses location services made available online by other platforms. Location services allow location-based applications and websites, like the Service, to use Data from internet service providers, cellular, Wi-Fi and Global Positioning System (GPS) networks to determine your approximate location. We use location services to facilitate the ordinary operation of the Service, including tracking the location of Users in order to facilitate relevant communications through the Service.
2. How Do We Use Your Information and Data?

We may use your Information to determine your eligibility to have a User Account on the Service. We may also use your Information and Data to provide to you the license for the Service; to provide you with the Service; to communicate with you, either directly or through one of our partners, including for marketing and promotional purposes; to improve our marketing and promotional efforts; to advise of pricing and Service updates; to facilitate transactions and payments (if and as applicable); to resolve service disputes; to troubleshoot problems; to analyze usage of our Service; to improve our content and product offerings; to deliver information to you that, in some cases, is relevant to your interests; to customize your experience, the content, layout and services; to detect and protect us against error, fraud and other criminal activity; to enforce our Terms; to provide you with system or administrative messages; and/or as otherwise described to you at the time of collection. These uses improve the Service and better tailor it to meet your needs, so as to provide you with a secure, efficient and customized experience while using the Service.

If you request to connect with a Dental Provider, we may collect your postal code and responses to questions about your dental health and dentist preferences in order to match you to Dental Providers that match your criteria. If you book an appointment with a Dental Provider through the Services, Studental will have access to information about your use of the Services such as dental appointments made, geolocation data and information exchanged between you and the Dental Provider that is combined with your Account Information. We use this information in order to provide Services, such as suggesting and matching users with local Dental Providers and appointment scheduling, as well as to confirm appointments have been completed so that we may bill the Dental Provider. By using the Service to book appointments, you acknowledge and agree that Studental will be transmitting certain of your personal information electronically.

3. Our Disclosure of Your Information and Data
  • General Disclosure. We may share your Information and Data with third parties only in the ways that are described in this Privacy Policy and in accordance with your consent. We will not share, sell or rent your Information or Data to third parties without your explicit consent.
  • Disclosure to Users of the Service. If you are a Patient, we may share your Information and Data, to a Clinic(s) and/or Dental Provider(s) (including its personnel) you are connected to through the Service, in ways that are necessary to provide the Service. If you are a Dental Provider or a User, we may share your Information and Data to other users of the Service in ways that are necessary to provide the Service. We will protect the Information and Data using both contractual and technological safeguards in order to prevent unauthorized access of the Information and Data.
  • Anonymized Aggregated Data. We may aggregate and anonymize your Data and use and disclose it for a variety of purposes, including analytics. However, in these situations, we do not disclose any Information.
  • Public Areas of the Service. User activities in the public areas of the Service may be identifiable to a User Account, and all or certain users of the Service may be able to see your published content.
  • Subsidiaries, Affiliates & Service Providers. We may use the services of subsidiaries, affiliates and third party service providers (collectively, “Third Parties”) in connection with our provision of the Service, including, without limitation, for the processing of payments, off-premise data hosting, communication services, account hosting, and Information collecting and analysis services. We may disclose your Information and Data to the Third Parties in the course of our use of their services. We take care to use Third Parties that we believe are reputable and capable of performing the services we require of them, including, without limitation, the handling of confidential information and Information and Data and the compliance with all applicable laws.
  • Laws and Jurisdictions. Notwithstanding anything to the contrary in this Privacy Policy, we may preserve or disclose your Information and Data if we believe that it is reasonably necessary to comply with a law, regulation or legal request; to protect the safety of any person; to address fraud, security or technical issues; or to protect our or any other person’s or entity’s rights or property. However, nothing in this Privacy Policy is intended to limit any legal defenses or objections that you may have to a third party’s, including a government’s, request to disclose your Information and Data.
  • Sale of Business. We may disclose Information and Data to the acquiror or its agents in the course of the sale of our business. If we do this, the disclosure will be subject to confidentiality arrangements customary in such transactions.
  • Storing and Processing Your Information and Data. In some cases, Information and Data that we collect may be stored or processed outside of the jurisdiction it is received. When that occurs, we continue to protect the Information and Data with appropriate safeguards and data export requirements, but it may be subject to the legal jurisdiction of those countries and governmental authorities in those countries.
4. Communication Preferences

You can always unsubscribe from our commercial and promotional emails, but we may still send you communications relating to your status as a user of the Service and your use of the Services in accordance with applicable anti-spam legislation.

5. Information and Data Retention and Rights
  • General Retention Policy. We keep Information and Data for as long as it is required for the purposes for which it was collected, which is determined in our sole discretion, in accordance with the applicable laws. Notwithstanding the foregoing, we will periodically de-identify (a) Information from collected Data in unused User Accounts; and (b) unnecessary Information from Data collected elsewhere on and/or through the Service. Subject to the terms and conditions of this Privacy Policy and applicable law, with the exception of aggregated Data, we may delete unused User Accounts and the Information and Data associated with them within a time period as required by applicable law.
  • Termination of User Account. If your User Accounts are terminated, we will deactivate them, but we may retain your Information and Data for a certain period of time and disclose it in a manner consistent with our practices under this Privacy Policy.
6. Your Information and Data Rights

In accordance with the applicable privacy laws, you may have the following rights with respect to your Information and Data:

  • Right of Access and Portability. You may ask for an overview or copy of your Information and/or Data to be provided to you; and/or transferred to another organization.
  • Right to Rectification. You may review your Information and delete and/or update it through your User Account or by contacting us, to ensure it is accurate and complete on the Service.
  • Right to Erasure and Restriction. You may ask us to remove and/or restrict our processing of your Information and/or Data in certain circumstances (e.g. if you believe we have processed your Information and/or Data unlawfully, if you believe that your Information and/or Data is no longer necessary for the purposes in which it was collected or processed, you withdraw your consent (as discussed below). Notwithstanding the foregoing, despite such request, subject to all applicable laws and the terms and conditions of this Privacy Policy, we may still retain your Information and Data for legitimate business interests, to collect any fees owed (if and as applicable), resolve disputes, troubleshoot problems, analyze usage of the Services, assist with any investigations, prevent fraud, enforce our Terms and/or take other actions as required or permitted by law.
  • Right to Withdraw Consent. Where we have asked for your consent to use and/or process your Information and Data, you can withdraw this consent at any time. We will do our best to accommodate your request, subject to applicable laws and the terms and conditions of this Privacy Policy.

Please contact us at legals@studental.ca if you would like to exercise any of the above rights. Upon your request, we will need to verify your identity and may need to verify your relationship with us for security and fraud prevention. Further, we may take additional steps to verify that you are an authorized User to make the request.

7. Security

Each User Account is protected by a password for your privacy and security. You must prevent unauthorized access to your User Account by selecting and protecting your password appropriately and limiting access to your device. We strive to protect your Information and Data by putting in place a range of technical and organizational measures to safeguard and secure the Information and Data we receive from you, including without limitation, physical, electronic, and administrative measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.. Information you provide to us is stored on our secure servers or on secure servers used by our service providers. We are continuously utilizing security measures to protect your Information and Data from unauthorized access or against loss, misuse or alteration. Despite our efforts, we cannot guarantee the security of your Information and Data. Unauthorized entry or use, hardware or application failure and other factors, may compromise the security of your Information and Data at any time. We reserve the right, without any limitation, to investigate any suspected breaches of the Service’s security or information technology or other systems or networks.

8. Other Information and Data Collectors

Except as otherwise expressly included in this Privacy Policy, this document only addresses the use and disclosure of Information and Data we collect from you. To the extent that you disclose Information and Data to other parties through the Service (including, without limitation, for a Patient, Information you disclose to a Clinic and/or a Dental Provider (and/or their personnel), different rules may apply to their use, collection and disclosure of Information and Data. Since we do not control the Information and Data use, collection or disclosure policies of third parties, you are subject to their privacy policies. We encourage you to ask questions before you disclose Information and Data to others.

9. Changes to This Privacy Policy

Studental may amend this Privacy Policy from time to time. The use of Information and Data we collect is subject to the Privacy Policy in effect at the time the Information or Data is used. If we make any material changes in the way we use your Information or Data, we will notify you by (a) posting a notice on your User Account page of or elsewhere on the Service; (b) e-mailing you at your e-mail address associated with your User Account; and/or (c) otherwise notifying you pursuant to the notice or modification provisions in the Terms. You are bound by any changes to the Privacy Policy when they access or use the Service after such changes have been first posted.

10. Questions?

It is our goal to make our privacy practices easy to understand. If you have questions, concerns or if you would like more detailed information, please email us at legals@studental.ca.